Refund policy

• In the event that any of your products arrive damaged, or you receive the wrong item, please contact us here within 48 hours.
• If you are dissatisfied with any product, please contact us within 30 days of the shipment date to receive authorization and return instructions. Please note, products cannot be returned if taken on a trial basis.You do not have the right to return goods and exchange them or get a refund simply because you have changed your mind or your circumstances have changed.
• All unopened products can be returned for a full refund of the purchase price. Products must be sealed, unopened and in original packaging. Products must be shipped back to Health Recovery Systems at the customer’s expense. Products that have been opened will incur a five per cent re-stocking fee.
• All merchandise must be insured properly by the customer. Refunds will be issued upon receipt of the returned products. Shipping charges cannot be refunded. If items are not insured properly and get damaged or lost when returned, we cannot grant refunds.
• Refunds are made in the same form as the original payment.
• All refunds must be issued to the original purchaser.
• If goods are proven faulty, we will provide a replacement free of charge under the Consumer Guarantees Act.