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Our Delivery Policy
- Quick delivery: we aim to dispatch and deliver your order to you as quickly as possible.
- Delivery Method and Labeling: your products will be delivered to your door via courier. Our company name will appear on your courier parcel as the sender. We are also able to deliver to Post Office Boxes if required.
- Dispatch Notification: we will notify you by email when your order has been dispatched.
- Delivery Times: we aim to deliver within seven days if your item is in stock. All back orders will be delivered within 21 days, unless personally notified.
- In the event that any of your products arrive damaged, or you receive the wrong item, please contact us here within 48 hours.
- If you are dissatisfied with any product, please contact us within 30 days of the shipment date to receive authorization and return instructions. Please note, products cannot be returned if taken on a trial basis.You do not have the right to return goods and exchange them or get a refund simply because you have changed your mind or your circumstances have changed.
- All unopened products can be returned for a full refund of the purchase price. Products must be sealed, unopened and in original packaging. Products must be shipped back to Health Recovery Systems at the customer’s expense. Products that have been opened will incur a five per cent re-stocking fee.
- All merchandise must be insured properly by the customer. Refunds will be issued upon receipt of the returned products. Shipping charges cannot be refunded. If items are not insured properly and get damaged or lost when returned, we cannot grant refunds.
- Refunds are made in the same form as the original payment.
- All refunds must be issued to the original purchaser.
- If goods are proven faulty, we will provide a replacement free of charge under the Consumer Guarantees Act.
- Health Recovery Systems will accept credit card orders, bank transfers and PayPal.
- Secure Details: internet ordering and security is of utmost concern to Health Recovery Systems. We will ensure your credit card details and personal information are safe. We will never sell, trade or give personal information supplied to us to anyone at all.
- Credit Card Transactions: with Health Recovery Systems, all your transactions are completed with the security provided by the highest level encryption servers available. Your credit card details are guarded by technology that is completely 100 per cent secure so you can order with confidence. We DO NOT store your credit card information on our server and your credit card will not be debited for repeat orders without your authorization.
- Multiple Payment Methods: if for any reason you do not feel safe entering your credit card information on our secure site, please feel free to ask for our bank account details for telegraphic transfer, send us a bank check or use PayPal.
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